Scalable HR
  • 09-Apr-2021 to Until Filled (PST)
  • CAN
  • Full Time

Who we are: At On Side Restoration, we are a respected leader in our industry, currently operating across Canada with headquarters in beautiful BC. We are a service provider that has become one of the most successful businesses in our field due to our strong vision for innovation, dedication to efficiency, and natural collaborative working style. If you are reliable, resourceful and attentive, and looking to take your skills to new places, you are looking in the right place.

We are seeking a Bilingual Help Desk Technician (English/ French) to join our Quebec team located in Quebec City. The Help Desk Technician is responsible for managing support tickets for desktop and end user issues as well as telecom support. Additionally, this position is responsible for system administration of various servers, and follows and maintains a 5S culture and mindset. This position will require occasional travel to alternate branch locations in Montreal and Quebec.


  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware: such as company applications and Microsoft Windows and productivity suites
  • Provide training including developing "how to" guides, and design and maintain effective workflow
  • Diagnose, install, modify, and/or repair computer hardware and software including peripherals: such as drivers, plugin, desktop and laptop support
  • Resolves technical problems with Local Area Networks (LAN) and Wide Area Networks (WAN)
  • Provide reporting to Network Administrator to determine recurrent malfunctions
  • Participate in IT projects: such as migration to cloud, upgrade to Office 365, etc.
  • Provide on call support

Qualification and Requirements:

  • Post-secondary education, college or university degree in computer information systems (CIS), help desk administration, technical support, and network administration
  • Microsoft Certified Professional (MCP) and/or CompTIA A+
  • 3+ years in a helpdesk or IT related role
  • Working experience with anti-virus, malware and spyware tools

*** Please submit a cover letter with your application.

ScalableHR and our clients' value diversity. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

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