Scalable HR
  • 15-Jan-2021 to Until Filled (PST)
  • BC, CAN
  • Contract

Your opportunity starts with us.

At EC Managed IT, we are leaders in Data Security, IT services and Enterprise Software Development. As a Microsoft Gold Certified Partner, we are Microsoft's top choice for providing support for Office 365, Microsoft SharePoint, and Microsoft Azure products.

This is an opportunity for an IT student to gain professional experience in a 4-month co-op opportunity. We are looking for a highly motivated and disciplined individual who is passionate about everything IT. This is a great opportunity to develop your network within EC Managed IT and showcase your skills and abilities to an industry leader.

We are a collaborative team at a growing company, and we are looking for great people to work with. We are a company that cares, we are loyal to our clients, and we provide a level of service that sets us apart. To learn more about us visit our website!

Your responsibilities will include:

  • Fielding incoming calls from clients who have technical issues
  • Triaging technical issues of varying complexities
  • Assisting the Service Delivery Team with identifying urgent and critical matters
  • Monitoring alerts from devices and ticketing dashboards
  • Providing hands-on support to IT Technicians as needed
  • Providing a high level of service to clients, being the first point of contact
  • Reviewing dashboards and alerts

To be successful, you must:

  • Be highly disciplined and self-motivated
  • Be an intuitive trouble-shooter
  • Be able to make meaningful contributions to a team environment
  • Have a customer-centric mindset, always puts the customer first
  • Haven proven de-escalation skills

What may set you apart from others?

  • Completion of or currently enrolled in IT-related studies at a Post-Secondary Institution
  • At least 1 year of experience minimum in a customer-facing role
  • Seeking or have received industry certifications or exams such as CompTIA A+, CCNA, MS-900, MS-100, or AZ-900
  • A High School Diploma

ScalableHR and our clients' value diversity. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

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